Privacy Policy

Information we collect

We collect the following types of information:

• Personal information (e.g., name, postal address for service, phone number)
• Usage data (e.g., issue description)

Feedback collection

We provide an optional feedback form to help us improve our services. This form allows you to submit comments anonymously. We do not require your name, email address, or any other personal information to submit feedback. If you choose to include identifying information, it will be used solely for the purpose of understanding or responding to your feedback and will not be shared or used for any other purpose.

How we use your information

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

When and with whom do we share your information

We give your information to contractors (plumbers or electricians) selected by us so that they can provide you with service. You can request that your information be removed from their databases or text messages or any other device or storage mechanism by contacting them directly or contacting us at support@plumable.com. This is on a best effort basis and we do not guarantee your information or part of it will still be in your contractors's records or possession if you request to remove it.

Data security

We implement appropriate security measures to safeguard your personal information from unauthorized access. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Third party websites and services

Our services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications.

The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

For messaging and communication features, we use Twilio and Amazon Web Services, which may process your phone number and message content. These services are governed by their own privacy policies.

Updates to this notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.