Plumable Contractor

Terms & Conditions (Lead Sales)

Leads are delivered in real time and are exclusive to your business unless otherwise specified.

You agree to pay $10 per lead upfront, with the option to request a refund if the lead qualifies under our refund policy.

Repeated or fraudulent refund requests may result in account suspension or termination.

Lead confirmation policy

Contractor agrees to confirm receipt of each lead within 24 hours via text message.

Lead response format

Contractors must reply to each lead text within 24 hours using:

• Y to confirm they will contact the lead.
• N if they are unable to take the lead (optional reason may be included).

If no reply is received within 24 hours:

• The lead may be reassigned or paused.
• Repeated non-responses may impact future lead access.

Billing terms

Leads are billed on a biweekly basis (every 2 weeks), covering all leads delivered during that period.

An invoice will be issued at the end of each billing period, and payment is due within 7 days.

Failure to pay may result in suspension of lead delivery until the outstanding balance is cleared.

Refund Policy for Lead Purchases

We stand by the quality of our leads and aim to ensure each one has the potential to convert into paid work. However, we understand not every lead will result in a job. To keep things fair, we offer a money-back guarantee for non-qualified or non-responsive leads under the following conditions:

Eligibility for Refund

To request a refund for a specific lead, you must meet the following criteria:

• The lead must not have responded at all after two contact attempts (calls, emails, or texts) within 72 hours of lead delivery.
• Or, the lead must clearly state they are not interested in service or were contacted by mistake.
• You must submit the refund request within 7 days of receiving the lead.